Disruption through citizen engagement

Disruption is a word in vogue right now, synonymous with successful startups, the tech scene, companies such as Uber, Airbnb, Youtube. A term many aspire for, but few truly manage. Numerous innovations have made our lives easier. However, only some have disrupted markets and changed the dominant business model of the time.

These new business models have been feasible because of technological innovation. However, a very core element common to major sector disruptions today is increasing public engagement and empowerment. New disruptive systems are enabling the customer to also be the producer or rather, the ‘prosumer’.

[...] enabling the customer to also be the producer or rather, the ‘prosumer’.
Sherry R. Arnstein – ladder of citizen power (Source: http://lithgow-schmidt.dk/sherry-arnstein/ladder-of-citizen-participation.html)

Arnstein’s ladder of citizen power proposed in 1969, identifies evolving rungs of citizen participation; starting at manipulation, it rises to citizen control. The examples mentioned earlier of disruptive businesses have been helping citizens move up this ladder. In doing so, they are redefining business in areas such as transit, travel & entertainment respectively by enabling the consumers to create value and share it with other users.

The power sector increasingly faces fears of disruption; a change in its traditional way of doing things. Primarily led by technological innovation in renewable energy, the power sector is getting disrupted as people are starting to produce energy and not just be end of the line consumers relying on a centralized grid. The incumbents in the sector, used to top-down decision-making, are finding it hard to adapt, leading to fears of the utility death spiral.

So as consumers become prosumers, what role can businesses play? In the power sector, it is being predicted that with rising decentralization, utilities will become managers of unique platforms that allow two-way transfer of data and electricity. Thus, transforming into new roles, creating and capturing value through empowerment, helping society move up the empowerment ladder.

However, all disruption is not good, and seemingly great new systems can have unintended consequences, e.g. Uber and workers’ rights in a gig-based economy; Airbnb and issues of discrimination from users etc.

The salient question then becomes: Is disruption equitable, are all people being equally affected? Is disruption leading to the disenfranchisement of the bottom of the pyramid, or is it being driven to support them? Often, the negative consequences of good disruption can be attributed to a failure of the system. A systems change perspective is then required to support disruption and create positive value for stakeholders and society at large.

Disruption is monumental, hard to predict; we don’t know what can happen in the future, and more importantly we often don’t know what we don’t know. As Zygmunt Bauman puts it “We are in a period of interregnum, between a time when we had certainties and another when the old ways of doing things no longer work. We don’t know what is going to replace this. We are experimenting with new ways of doing things.” (Source)

[...] In doing so, they are redefining business in areas such as transit, travel & entertainment respectively by enabling the consumers to create value and share it with other users.

Comments

fgsrgSupplier sch 40 Supplier sch 40 Supplier Plat kapal besi baja bki krakatau steel Supplier besi Pipa sch 80 baja jual hp asus murah jual hp asus murah Supplier besi beton Sni Ulir Polos undangan pernikahan ala jepang Pabrik Besi Pipa Baja Schedule 40 Toko Besi Unp Baja Supplier besi wf jual laptop asus jual laptop asus jual laptop asus murah jual laptop asus murah www.jualbesibajamurah.com Toko sch 40 Toko sch 40 Supplier besi siku Toko besi Pipa sch 80 baja Supplier besi wf baja undangan pernikahan islami Pabrik Pipa Besi Hitam Medium Jual Besi Unp Baja Toko besi wf Distributor besi beton Sni Ulir Polos polos ulir Agen sch 40 Agen sch 40 Supplier pipa besi baja sch 40 sch 80 Agen besi Pipa sch 80 baja Supplier besi unp undangan pernikahan ada fotonya Pabrik Besi Wf Harga Besi Unp Baja Agen besi wf Distributor besi beton sii Pabrik sch 40 Pabrik sch 40 Supplier Plat besi Pabrik besi Pipa sch 80 baja Supplier besi siku undangan pernikahan simple undangan pernikahan ala india Pabrik Besi H beam Pabrik Besi Unp Baja Pabrik besi wf Distributor besi beton psi Ulir Polos Distributor besi Pipa sch 80 baja Distributor besi Pipa sch 80 baja Supplier besi h beam Distributor Plat Bordes Supplier Plat besi plat kapal undangan pernikahan Pabrik Besi Beton Distributor Besi Cnp Baja Distributor Besi Beton Distributor besi beton perwira Harga besi Pipa sch 80 baja Harga besi Pipa sch 80 baja Supplier besi wf Harga Plat Bordes Supplier besi h beam baja undangan pernikahan simple www.sentrabesibaja.com Supplier Besi Cnp Baja Harga Besi Beton Distributor besi beton PAS Jual besi Pipa sch 80 baja Jual besi Pipa sch 80 baja Supplier wiremesh Jual Plat Bordes Supplier besi cnp undangan pernikahan bermanfaat Distributor Welded Beam T beam King Queen Cross Castellated Beam Agen Besi Cnp Baja Jual Besi Beton Distributor besi beton master steel ms Supplier besi Pipa sch 80 baja Supplier besi Pipa sch 80 baja Supplier besi unp Supplier Plat Bordes www.gudangbesibaja.com undangan pernikahan islami Distributor Bondek Cor Toko Besi Cnp Baja Supplier Besi Beton Distributor besi beton ksty Toko besi Pipa sch 80 baja Toko besi Pipa sch 80 baja Supplier besi cnp Toko Plat Bordes Pabrik besi Wf Baja undangan pernikahan amplop surat Distributor Atap Spandek Sni Jual Besi Cnp Baja Toko Besi Beton Distributor besi beton krakatau steel Agen besi Pipa sch 80 baja Agen besi Pipa sch 80 baja Supplier besi hollow Agen Plat Bordes Pabrik bondek undangan pernikahan bentuk dompet Distributor Plat Bordes Kembang Harga Besi Cnp Baja Agen Besi Beton Distributor besi beton jcac Pabrik besi Pipa sch 80 baja Pabrik besi Pipa sch 80 baja Supplier besi beton Sni Ulir Polos Pabrik Plat Bordes Pabrik wiremesh undangan pernikahan chinese Distributor Plat Besi Hitam Pabrik Besi Cnp Baja Pabrik Besi Beton Distributor besi beton interworld steel is Distributor Plat Bordes Distributor Plat Bordes ironsteelcenter.com Distributor Wiremesh Besi Pabrik pipa besi baja sch 40 sch 80 undangan pernikahan lucu Distributor Plat Kapal Bki Krakatau Steel Distributor Besi Hollow Baja Distributor besi hollow Distributor besi beton gunung garuda Harga Plat Bordes Harga Plat Bordes Pabrik stainless steel Harga Wiremesh Besi Pabrik besi hollow undangan pernikahan bagus Distributor Jual Besi Siku Baja Supplier Besi Hollow Baja Harga besi hollow Distributor besi beton delcoprima Jual Plat Bordes Jual Plat Bordes Pabrik atap spandek Jual Wiremesh Besi Pabrik besi beton Sni Ulir Polos undangan pernikahan bahasa inggris islam Distributor Besi Unp Baja Profil Kanal Agen Besi Hollow Baja Jual besi hollow Distributor besi beton cakra steel cs Supplier Plat Bordes Supplier Plat Bordes Pabrik baja ringan Supplier Wiremesh Besi Pabrik besi wf baja undangan pernikahan contoh Distributor Besi Cnp Profil Baja Gording Toko Besi Hollow Baja link6 

Add new comment